More than just an
online booking tool
With more than 100 different features, we offer companies of all sizes a wide range of functionalities. Our range is so comprehensive and varied that it covers every requirement.
Comprehensive notifications for all involved parties
Notifications can be sent for customer activities such as appointment bookings or rescheduled appointments. Both the employees involved and the customer can be informed. You have the choice between e-mail and SMS notifications.
Integration with Google Meet, Zoom and MS Teams
With integrated video conferencing providers like Zoom, Google Meet, and MS Teams, the link to your digital meeting is automatically included in the booking confirmation. One click on the link, and you're instantly in the virtual room.
GDPR-compliant data protection
The security of your data is our top priority. Data is managed by ISO/IEC 27001-certified service providers in Germany in accordance with the GDPR standard and our servers are located exclusively in Germany and other European countries with high security standards.
Calendar synchronization
The calendars of various providers such as O365, Google Calendar, iCal, etc. can be synchronized with our software. Appointments from the corresponding calendars can be transferred to us and vice versa. Data protection requirements are of course also taken into account here.
CMS plugins (WordPress, TYPO3,...)
We offer out-of-the-box plugins for CMS such as WordPress, TYPO3 and Joomla. These can be installed directly from the respective CMS. The setup process can also be carried out via this and the booking module can then be installed on the website.
Real-time appointment booking
Appointments with us are booked in real time. This means that all required resources, such as staff and rooms, are immediately blocked at the time of booking. This prevents double bookings. Manual confirmation by employees is not necessary.
Implementation of analytics solutions
Existing tracking technologies such as Adobe Web Analytics or Google Analytics can be integrated to analyze user behavior.
Own website
The software includes a micropage as standard. This is a website with your company's contact details from our software, the appointment booking tool and a Google Maps map.
Event and course bookings
In addition to individual appointments, we also offer course and event bookings. Here you can define fixed dates and set a maximum number of participants. This is the perfect way to organize courses and events.
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Experience the benefits of the system firsthand.
General
Appointments with us are booked in real time. This means that all required resources, such as staff and rooms, are immediately blocked at the time of booking. This prevents double bookings. Manual confirmation by employees is not necessary. This saves you time and gives your customers a good feeling of reliability.
Manage your customer data and use our software to store further information about your customers in addition to booked appointments.
If you need individual details from your customers for your processes, we can easily retrieve them during the booking process.
To control user access, our software has a sophisticated rights management system.
Almost every function can be activated individually for different users.
Individual user groups can be defined at any time, which then have predefined rights.
This allows you to define access rights for several employees at the same time.
In addition to the option of defining your own user groups, we already provide some standard user groups that map different hierarchy levels.
In addition to the “Admin” authorization, which basically has access to all functions, there is, for example
An employee group, for example, which only has operational access rights and is not allowed to make any administrative changes.
Record the individual working hours and absences of your employees and specify which services can be carried out by which employees.
Enter further details about your employees and upload profile pictures that can be displayed during the booking process to make the booking process even more personal for your customers.
Design the booking process according to your requirements by, for example
request additional information from your customers or enable or even require the uploading of documents in the booking process.
This way, you receive all important information before the appointment and can make the most of your time with the customer.
Even after booking, customers can enter further information or upload documents that they need for the appointment.
In principle, customers can also postpone or cancel appointments.
To prevent last-minute changes to appointments, you can define deadlines within which this is possible.
By integrating video telephony providers such as Zoom, Google Meet, MS Teams etc., the URL to the digital meeting can be sent directly in the booking confirmation when an appointment is booked – fully automatically.
One click on the link in the appointment confirmation and you are in the digital room.
For medical service providers, we offer KBV-certified providers for video telephony – of course with optional 2-factor authentication (2FA).
If an employee is absent, they can be replaced by an available employee in the backend. This avoids having to cancel and rebook the appointment.
Our software offers comprehensive resource management.
You can not only define which and how many employees are required for a specific appointment, but also, for example
You can also define which employee and/or which room is required at what time.
For example
For example, a room could already be occupied while the customer is preparing for the appointment and the employee is not yet needed.
This functionality enables an enormous increase in efficiency in appointment booking and optimal utilization of your resources.
In addition to the availability of employees, it is possible to individually set when each service should be bookable.
There are several setting options here.
The general time period can be defined, e.g.
For example, you can define that a service is only offered on a certain day of the week at certain times.
You can also define the interval in which appointments can be booked.
For example, should appointments only be booked on the hour or every 15 minutes?
This can also be easily set.
If you do not have your own website or would like to display the appointment booking on a separate page, you can use our micropage.
This is a simple website with your company’s contact details from our software, the appointment booking tool and a Google Maps map.
Appointments can be postponed or canceled by employees at any time.
It is also possible to transfer a booked appointment to another freelance employee.
This means that appointments can be
In the event of illness, for example, appointments can easily be transferred to another employee and there is no inconvenience for the customer.
Are there situations in your company in which certain employees are only available for certain services?
We have introduced so-called availability exceptions for such scenarios.
These can be used to specify that an employee is not available on day x, with the exception of service Y. Or vice versa.
An employee is generally available on day X, but not for service Y.
Many services require a certain amount of preparation or follow-up time. Be it in the form of arrival and departure times or a time buffer around the appointment. These can be set individually with our lead and follow-up times. For example, if an appointment has a preparation time of 15 minutes and the customer books an appointment at 3.00 pm, the employee would already be blocked from 2.45 pm.
You will find all contracts, invoices etc. collected in your contract account.
There you can also top up your credit or set up to be notified if your credit falls below a certain amount.
You can store various resources in an appointment template, which are then booked for an appointment.
These can be rooms or equipment that are required for a service, but you can also store several employees.
With our “complex appointment templates” feature, you can even specify which resource is required for which part of the appointment.
This allows you to optimize your resource utilization to the maximum.
The calendars of various providers such as O365, Google Calendar, iCal etc. can be synchronized with our software.
Appointments from the corresponding calendars can be transferred to us and vice versa.
Data protection requirements are of course also taken into account here.
All areas of our software are fully accessible and can be accessed via screen readers, for example.
accessible via screen readers, for example.
We meet all legal requirements that all companies will have to comply with by 2025 at the latest.
We have also successfully undergone regular ergonomics tests.
We therefore guarantee compliance with occupational health and safety requirements and have already been approved as software by numerous works councils.
Integrating the appointment booking tool is extremely convenient: it can simply be integrated into your own website or inserted as a link in your email signature. This allows customers and interested parties to make appointments without having to leave your website. You can also use the QR code that we provide to link directly to the appointment booking tool on brochures, posters or similar.
You can specify the intervals at which appointments are available.
For example, you could set that appointments can only be booked every hour or every two weeks.
The duration of the individual appointment does not matter, only the start times of an appointment are defined.
Prevent appointments from being canceled or postponed at short notice by specifying until when an appointment can be canceled.
Do you also need a little more time between booking and appointment?
No problem.
Set how quickly an appointment can be booked.
The types of services our customers offer are as varied as our customers themselves.
In order to do justice to this, we offer various forms of appointment templates (service types).
Appointments that, for example
For example, we would classify appointments that only require one employee as a “simple appointment template”.
We consider appointments that require several employees, rooms or possibly equipment to be more complex.
We can also easily represent this by defining individual booking steps, for example.
If required, you can also let your customers choose themselves.
For complex appointment templates, for example
For complex appointment templates, for example, the customer can first select the employee, then the desired room and free appointments are then displayed based on this information.
However, it is always up to you whether the customer can make this selection themselves or whether this happens in the background.
In addition to individual appointments, we also offer course and event bookings.
Here you can define fixed dates and set a maximum number of participants.
This is the perfect way to organize courses and events.
When the booking route is set up, a QR code is automatically generated that leads directly to the booking page.
This can be printed on business cards, flyers and other materials to give customers quick access to the appointment booking.
In addition to employees, other resources such as rooms, equipment and much more can also be created.
can be created.
Individual availabilities can be defined for each of these resources.
This allows working hours and vacation times to be taken into account.
In addition to the availability of resources, general opening hours can be specified for your company.
You can decide whether these should also be adopted as availability.
If your employees are generally available within these times, you can dispense with setting individual times.
Like the rest of our software, billing is a modular system based on what you actually need and use.
For employee access, for example
licenses are purchased.
When a license is no longer needed, it is no longer billed.
SMS, on the other hand, are purchased as a prepaid package and then gradually used up.
This type of billing enables enormous cost control and an overview of expenditure.
The prepaid model means that costs can be controlled even more precisely. You can define yourself how much credit you want to top up. You purchase licenses and packages from us, which are then used. This means there are no hidden costs and you always have an overview of your expenditure. It also ensures that you only pay for what you actually use.
In addition to the possibility of offering courses or events, individual appointments can also be offered to which additional people can be brought. Unlike courses, for example, these appointments can only be booked by one person at a time, but additional participants can be added. The additional participants can then also be informed about the appointment booking by e-mail and SMS. For example, appointments can be mapped where the customer’s partner is also attending.
Do you want to make sure that you always have enough credit to purchase or renew packages and licenses?
But you don’t want to have to worry about it all the time or have to keep an eye on your credit balance?
We have a solution for that too.
You can set up an automatic credit top-up.
Specify that a certain amount is topped up at a certain time or when your credit falls below a certain amount.
We will then withdraw this amount from your bank account at the appropriate time.
Our software is mobile optimized and can be used to its full extent from a smartphone or tablet.
This means that employees can manage their appointments on the move and your customers do not need a PC to book appointments with you.
Notifications
Notifications can be sent for customer activities such as appointment bookings, postponements or even cancellations.
The employees involved as well as the customer or the company in general can be informed.
You can choose between e-mail and SMS notifications.
Of course, you can also opt for both methods.
Our e-mail and SMS texts can be freely designed.
In order to tailor the content of the texts precisely to the respective appointment and customer, we work with markers that are then filled with content.
For example, there are
For example, there are various markers for the salutation, which is then replaced with the desired form of address depending on the customer’s gender.
You can also choose the degree of formality yourself.
If you want to offer your customers appointment booking in different languages, you can also adapt the e-mail and SMS texts accordingly and store the notifications in several languages.
This way, customers from all over the world can easily book an appointment in their own language.
Individual texts can be defined for each appointment template.
A distinction can be made between the texts that are sent to employees or customers, as well as according to the event, e.g. the booking, a reminder, etc.
We offer you the option of obtaining feedback from the customer after an appointment in the form of after-sales e-mails.
For this purpose, e-mails can be sent at a desired interval after the appointment has taken place, in which you can ask the customer questions you have specified or provide the customer with further information.
Our software is billed via a prepaid system.
You can set up a credit alarm so that you don’t miss the opportunity to top up your credit on time.
You will be informed by e-mail as soon as your credit falls below a certain amount.
You can also set it up so that you are informed when, for example, your SMS credit reaches a certain value.
Your SMS credit falls below a certain value.
In addition to the notifications, you can also activate automatic credit top-up so that you no longer have to worry about this in future.
Support
Our telephone support is available to answer any questions you may have about online scheduling.
Thanks to years of experience, our support staff can help you to set up the software optimally for you.
You can arrange a consultation appointment for this.
If required, we can use screenshare software to provide you with even better support.
As a business customer, you can also use our API to develop your own applications or create booking modules.
Detailed documentation is available for the API so that you can develop independently of us.
We offer you detailed FAQs with video tutorials on all relevant topics.
We also offer a forum where you can exchange information with other bookingtime users.
So if you have, for example
For example, if you have a special requirement that you have mapped with our software, you can share it with other users so that they can benefit from it.
Statistics & evaluations
Appointment calendars can be downloaded as .csv files. This allows employees to transfer the appointments to other software and process them further if required.
Existing tracking technologies such as Adobe Web Analytics or Google Analytics can be implemented to analyze user behavior.
It can often be necessary to track certain processes or actions. For example, would you like to know who canceled an appointment and when? You can use our detailed system log for this. All actions are logged and saved by us in accordance with the GDPR. From creating a new user or booking an appointment to sending an email.
Data protection
The security of your data is our top priority.
Data is managed by ISO/IEC 27001-certified service providers in Germany in accordance with the GDPR standard and our servers are located exclusively in Germany and other European countries with high security standards.
To additionally ensure the security of our APIs, we carry out regular pen tests and use proven standards such as REST for our APIs.
If you want to additionally protect your customers’ appointment data, you can activate two-factor authentication for customers.
In order to be able to view the appointment data as a customer, authentication must then be carried out using a code that can be sent by SMS or e-mail.
This allows you to protect your customers’ data without them having to register with bookingtime.
Technical features
We offer a comprehensive API solution: a simple API for bookings and a more complex API for developing your own backend applications.
This enables seamless integration into existing IT infrastructures and ensures that external developers can also work with our system without any problems.
Our IT solutions rely on globally distributed, 100% cloud infrastructure with content delivery networks (CDN).
This enables us to ensure that our customers have sufficient performance available around the clock.
Our standard backends are available in several languages. In principle, however, we can work in an almost unlimited number of languages.
The feature enables the booking software to work in all time zones. The software is designed so that it requires minimal maintenance times and adapts time-bound events, such as the sending of reports, to the location of the respective company. This keeps the software ready for use around the clock and around the world. This architecture ensures that users all over the world always receive up-to-date data and information. It also significantly improves the availability and reliability of services.
Become part of our developer community. In addition to our API documentation, we offer a dedicated area for developers. With FAQs, forum and much more. There you can exchange ideas with other developers and discuss questions about our software with other users. We are also always happy to receive feedback.
If you use CMS such as WordPress or Typo3, you can install our plugins directly from there.
We currently offer out-of-the-box plugins for WordPress, Typo3 and Joomla.
The setup process can also be carried out via these plugins and the booking module can then be installed on the website.
Thanks to our modular concept and with the help of our SDK and API, our software can be easily integrated into existing systems.
In our many years of working with large corporations, we have already implemented numerous projects in this area and incorporated the experience gained from these into our software.
We provide software development kits in various computer languages, such as php and javascript.
This provides developers with comprehensive tools and libraries to facilitate the creation and integration of applications on our platform.
Further information can be found in the Developer section.
Authentication is based on oAuth2 architecture.
This type of authentication is considered best practice.
Ready-made libraries can be used and integration into existing systems is made easier.
All functions of our software are accessible via our APIs and all functions developed by us can also be used by other developers.
This allows you to develop new apps or modules with the help of your own developers or third-party providers.
There are virtually no limits to the development of individual solutions
Our software allows you to set up HTTP callbacks for the automated exchange of information with other systems.
For example, external software does not have to constantly ask whether a new appointment has been booked. Instead, we use the HTTP callback to send the relevant information automatically as soon as a specific event, in this case an appointment booking, is triggered.