Digitalization for appointment bookings of a global consultancy

An international consulting firm now offers its major clients digital consulting appointment bookings with various consultants. With bookingtime, a flexible and secure booking solution has been developed that is being implemented worldwide.

Challenge:

An international consulting firm with offices in over 140 countries wanted to offer its major clients the option of booking digital consulting services with various consultants. The challenge was to adapt the booking processes slightly depending on the country and to tailor them individually to the customers.

Solution:

In cooperation with bookingtime, a separate application was developed that enables consultants to advise customers individually with suitable appointment templates. The booked appointments are automatically synchronized into the consultants' Outlook calendars via the bookingtime interface and Microsoft Graph API. The application allows special time periods to be defined for specific customers, ensuring maximum flexibility and security when booking appointments.

Result:

The new solution has made the booking processes much more flexible and efficient. Thanks to calendar synchronization, double bookings are now a thing of the past. This success and the rapid implementation enable the company to introduce online scheduling in 1-2 new countries every month.