// Support
Customized
Service Level Agreement for maximum fulfillment
Our Service Level Agreement (SLA) guarantees top-quality services and the highest level of fulfillment. We are committed to delivering reliable, efficient, and timely service. Together with you, we define the exact scope of service levels and customize the SLA to meet your specific needs.
// key account support
Personal support
through your Key Account Manager
To ensure that your needs and challenges always have top priority, you will be assigned a dedicated key account manager. Your personal contact will ensure that your requirements are continuously focussed on and optimally supported.
Clear processes
You have clear responsibilities thanks to a specific contact person.
Strategic partnership
We strive for long-term cooperation with a close exchange.
// Efficient forward booking of DAX companies.
See for yourself!
// Support level
For every situation
the right Support level
We structure our support capabilities into first- and second-level support to meet the diverse needs of our clients.
This approach ensures that our solutions are precisely aligned with your requirements and fully meet your expectations.
1st level support
Get direct information via our integrated ticket system, our FAQs or forum.
2nd level support
Direct contacts will help you and your team trained by us.