New appointment booking for a multinational insurance conglomerate

A multinational insurance company has optimized an online appointment booking with our tailor-made solution. This enables agents to manage their availability precisely, significantly improving the booking experience for customers.

Challenge:

A large, multinational insurance group offers its customers the opportunity to book appointments online with insurance brokers. One particular requirement is that some agents work at different locations or branches on different days. Therefore, the standard booking route cannot be used, as face-to-face consultations are location-based, unlike online or telephone consultations.

Solution:

A special application for availability exceptions was developed in close consultation with bookingtime. In addition to consultations that can be carried out from any location, such as telephone or online consultations, location-based face-to-face appointments can be released for certain days and times of day. This means that location-independent appointments can be booked during the consultant's working hours and location-based appointments can be booked on the days and times specified by the consultant.

Result:

The new solution allows agents to manage their availability precisely, which increases efficiency and flexibility in appointment management. Customers benefit from an improved appointment booking experience that meets the specific requirements of intermediaries.