Cost-efficient online appointment booking via API

A global insurance company's IT integrated bookingtime's versatile online appointment booking solution quickly and cost-effectively via an API.

Challenge:

The IT department of one of the world's largest insurance companies is to integrate booking routes for online appointments for various application areas into the workflow of employees and franchisees within a very short space of time. The budget and the tight time frame do not allow the in-house development of a complete online appointment booking software, but the use cases are so diverse that a separate software is actually required.

Solution:

With lean processes, the in-house IT department was provided with bookingtime's API documentation, which is designed for a wide variety of use cases. Therefore, only the appropriate front-end modules need to be programmed by the insurance company's IT department. This meant that the bookingtime software could be integrated natively into the customer's systems and offer maximum flexibility for IT.

Result:

Streamlined processes also kept the project management effort low. The most important aspect, however, is that not only was it possible to handle the entire project via the customer's IT, but also to implement projects relating to online scheduling completely independently with the bookingtime software in the future.